Apple iOS 11 upgrade information


Recently, Apple pushed an upgrade to iOS 11. The original T-Res app will not function on iOS 11. To remedy this, a compatible app, T-Res 2, has been released. However, before you upgrade to iOS 11 and install T-Res 2, steps must be taken to prevent the loss of case data.

With the original T-Res app, cases are saved "locally" in the app. Once you sync case entries to the web, case data will be preserved indefinitely. Failure to sync prior to the installation of the iOS 11 upgrade and the T-Res 2 app may result in lost data.


How do I know which app I am using?

The original T-Res 1 app has a white logo. The T-Res 2 app has a blue logo.


I have only used the T-Res 2 app. What do I need to do?

Disregard this message. T-Res 2 automatically syncs your case entry, so your data is automatically synced to the web.


I have already upgraded to iOS 11. What do I need to do?

If you still have the original T-Res app, do not delete it.

  1. Open the App Store and upgrade the original T-Res app, now named "T-Res (Retired)." This will allow you to sync your cases using the original T-Res app.
  2. Once you have verified your cases are synced to the web, delete the original T-Res app and use the T-Res 2 app to enter cases.

If you deleted the original T-Res app and did not sync your cases, those activities cannot be recovered; you will have to re-enter them using the new T-Res 2 app.


I have not yet upgraded to iOS 11 or installed the new T-Res 2 app. What do I need to do?

  1. Sync your cases on the original T-Res app.
  2. Confirm your activities are visible via the web at
  3. When you are confident your cases are synced to the web, install the T-Res 2 app.
  4. Delete the original T-Res app only after you have synced your cases to the web.
  5. You can then upgrade to iOS 11.



Do I need to sync cases on the new T-Res 2 app?
No, the T-Res 2 app eliminates the need to manually sync your cases with the web.
How do I sync cases on the original T-Res app?
Open the app, login, and tap the sync button in the menu at the bottom of your screen.
How do I confirm all my cases are synced to the web?

  1. Login to and click “View Activities”.
  2. Update the “Procedure Date” date range to include all possible dates. Do not select any other filter criteria.
  3. Click “Find Activities”. The total number of cases saved will appear in the top right corner of the search results window. 

I have questions. Who do I contact?
You can call (855) OMS-RES 1 or email


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